Simple pricing
One monthly fee, then a small charge per order
HungerCall is £49 a month, plus a small charge for each order, table booking, call and text it handles. Here is how the monthly fee and the per-use charges work, with the sums shown.
The monthly plan
What comes with your account
One account for your restaurant, with the tools your team uses every day.
HungerCall account
£49a month
Plus a small charge for each order, table booking, call and text. See what you pay per use
Book a demoYour account gives you
The tablet dashboard
Your phone orders and table bookings, with the customer, the items and whether each order is paid.
Kitchen tickets
Each order and table booking prints in the kitchen once your printer is connected. If it can’t be reached, tickets wait in a queue.
Call recordings
Play a call back and read the transcript beside it. Recordings sit behind their own PIN.
Support cases
Complaints are written up as cases for your manager. Refund requests go to the manager too.
Offers
Switch on standing offers, up to 10% off or free delivery, and they are applied when the order is priced.
Sales and busy times
See your sales, best sellers, and the days and hours your orders come in.
What you pay per use
A small charge for each thing it does
On top of the monthly fee, each order, table booking, call and text has its own small charge. These are our standard rates.
Order
A phone order that goes through to your kitchen.
£2.00per order
- Covers
- The first 5 minutes of the call
- After that
- 50p for each further minute started
Table booking
A table booked over the phone.
£3.00per booking
- Covers
- The first 5 minutes of the call
- After that
- 50p for each further minute started
Other calls
Questions, complaints, and orders that were started but not completed.
40pper minute started
- First 5 minutes
- 40p per minute started
- After that
- 50p per minute started
Text messages
Texts we send to your customers about their orders and bookings.
8pper text segment
- Sent for
- Payment links, reminders, order updates and booking confirmations
- Segments
- A short text is one segment. Longer texts use more.
A started minute counts as a whole minute
As soon as a minute starts, it is charged in full. An order call that lasts 6 minutes 20 seconds has started 7 minutes: the first 5 are covered by the £2.00, and the other 2 are 50p each, which comes to £3.00.
Nuisance and silent calls are not charged
If a caller says nothing, or keeps going off the subject after being politely redirected, and nothing came of the call, it is not charged to you.
A call that led to an order, a table booking or a complaint is never counted as a nuisance call.
Estimate a month
Try it with your own numbers
Set roughly how many orders and table bookings you would expect in a month. It is an illustration to give you a feel for the sums, not a quote.
Your month, roughly
Drag a slider, use the plus and minus buttons, or type an exact number.
Illustrative estimate
Estimated for the month
a month
Assumes every call stays within its first 5 minutes. Leaves out text messages and other calls, which are charged as shown above.
- Monthly plan
- £49
- 200 orders × £2.00
- £400
- 20 table bookings × £3.00
- £60
£49 + orders × £2.00 + table bookings × £3.00. Your real total depends on your calls.
Worked examples
Three months, worked out
The same sums as the estimator, with round numbers. They are examples to show the arithmetic, not typical or expected volumes.
Example A
60 orders and 5 table bookings
- Monthly plan
- £49
- 60 × £2.00
- £120
- 5 × £3.00
- £15
Illustrative total£184
Example B
300 orders and 20 table bookings
- Monthly plan
- £49
- 300 × £2.00
- £600
- 20 × £3.00
- £60
Illustrative total£709
Example C
800 orders and 40 table bookings
- Monthly plan
- £49
- 800 × £2.00
- £1,600
- 40 × £3.00
- £120
Illustrative total£1,769
Each example assumes every call stays within its first 5 minutes, and leaves out text messages and other calls. Your real total depends on your calls.
Straight answers
Good to know
A few things worth knowing before you work out what it would cost for your restaurant.
Customers see the online service charge
When a customer pays online by card, their payment page lists every charge before they pay, including a small online service charge. Paying at collection or to the driver doesn’t add it.
These are our standard rates
The per-use prices on this page are our standard rates at the time of writing. The estimator and the worked examples are worked out from them.
When the clock stops
The charge for an order stops growing once the order is confirmed, and for a booking once the table is booked, even if the caller stays on the line. If a call is passed to a person, it stops at the handover.
Orders that aren’t completed
If an order is started but not finished, for example when a payment link is never paid, the call is charged as an other call rather than at the order price.
Pricing questions
Questions about pricing
Is every call charged the same way?
No. A call that ends in an order costs £2.00, and a call that ends in a table booking costs £3.00. Each covers the first 5 minutes, then it is 50p for each further minute started.
Any other call, such as a question, a complaint or an order that wasn’t completed, is 40p per minute started, rising to 50p per minute after the first 5 minutes. Nuisance and silent calls are not charged.
Is the order price a share of what my customers spend?
No. It is a flat amount per order, whatever the food comes to. A small order and a large one cost the same if their calls run for the same length of time.
Can I see what I have been charged for?
Yes. Your dashboard has a billing screen, locked behind the owner PIN, that shows what was used and charged for the period you choose. Each call is listed with its length, what it was charged and why.
Is the estimate what I will actually pay?
It is a guide, not a quote. It adds the £49 monthly fee, the order price for each order and the booking price for each table booking, and it assumes every call stays within its first 5 minutes. It leaves out text messages and other calls, so your real total depends on your calls. Book a demo and we can talk through your own numbers.
More questions? See the FAQ or email sales@hungercall.uk.
Ready to hear HungerCall take an order?
Book a demo and we’ll show you HungerCall taking an order, then talk through how the pricing would work for your restaurant.